What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mimimarchejewels@gmail.com. Please note that returns will need to be sent to the following address:
3529 Farrington Street, Flushing NY 11354 USA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mimimarchejewels@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mimimarchejewels@gmail.com.
What is the processing time ?
All orders are processed the same day, except for Sunday and Federal US holidays where USPS postal services are not operating
How much does shipping cost?
Shipping & Returns Policy
We offer free domestic shipping within the United States on all orders.
Processing & Lead Time
Please allow 1 business days for order processing before shipment. During peak periods, launches, holidays, or for handmade/custom items, processing times may be slightly longer.
Shipping Transit Time
Once shipped, domestic U.S. orders typically arrive within 3–5 business days. Please note that transit times are estimated and may vary depending on carrier delays, weather, holidays, or your location.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Returns & Exchanges
We accept returns within 30 days of delivery for eligible items that are unused, unworn, and in their original condition and packaging.
For hygiene and safety reasons, certain items such as custom-made, personalized, or final sale items may not be eligible for return or exchange.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos so we can help resolve the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.